500Cars Custom Application Development
Client:
500Cars
Summary:
500 Registered users in the first 60 days
Client Brief:
Many of the bookings are made by office secretaries and Personal Assistants and so we were required to rebuild the online booking system with the following goals:
- Encourage users to book online - This gives 500Cars significant time saving and therefore improves efficiency.
- Make booking a journey quick and easy - Making the process of booking a taxi simple leads to a more pleasurable user experience and a greater chance they will use the system again.
- Allow users to rebook previous journeys - By giving users these added features, they would be encouraged to come back to use 500Cars whenever they needed transport.
- Give users access to past journeys and invoices - Meaning less administration for the back office team
- Take payment on account or credit card - Speeding up the payment process when users most need the time (at the end of the journey) encourages them to come back and use their services again.
Solution:
Our solution consisted of several stages as follows:
Business analysis
In order to thoroughly understand the exact requirements, we conducted an in-depth business analysis. This included the following:
- Analysing the business process
- Understanding the core requirements
- Understanding the business goals
By conducting a business analysis we could be sure that we fully understood the requirements and how our solution would fit into their business. It is important to provide a solution that fits within the business process or it will become a burden and a waste of money.
Project management
With such a complicated process, it was important to manage the project successfully in order to produce something that works well for the client and comes within budget. Project management included:
- Mapping the user process
- Managing content delivery
- Managing the budget and scope creep
- Change management to ensure that the implementation of a new business process is accepted and understood by all employees
Project management is one of the most important factors in delivering a successful project.
Application development
The final stage to the project was to produce the online application through a use of the following technologies:
- ASP.NET
- Microsoft SQL Server
- JavaScript
Result:
500 cars had 500 user regisatrations during the first 60 days and over 600 bookings. The system is now a integral part of their business saving them a huge amount of man ours and adding value to the service the provide their clients.
Client Testimonial:
“
We are delighted with the website, its working really well. We had 500 registered users and over 600 bookings in the first two months!
”
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