IT Manager Support

Whether you require additional support, holiday cover or access to advice and consulting to improve your business, by choosing from our matrix of services you can tailor a contract that meets your needs and increases the value that you bring to your business.

Helpdesk IT Support

  • 2nd and 3rd line helpdesk support
  • 1st line helpdesk support with escalation to in house IT resources
  • Holiday and sick cover
  • 24/7/365 emergency Helpdesk

IT Managed Services

  • Infrastructure management and monitorin
  • Hardware maintenance
  • Asset management
  • Software licensing management and compliance
  • Software/Hardware license renewals management

IT Consulting

  • Infrastructure development
  • Business Solutions
  • Web development
  • Hosting
  • Disaster Recovery and Business Continuity

Integrated IT Helpdesk

With Corporate assist you have the option of using our powerful web based incident tracking system to run your own internal helpdesk. As well as providing your business with a fully featured helpdesk system, this offers you the benefit of a helpdesk system that seamlessly integrates with Connexion’s. Compared with running disparate helpdesk systems, this offers significant reductions in helpdesk administration, improved business intelligence and increases in efficiency and productivity;

  • Click of a button escalation of Internal Helpdesk tickets to the Connexion Helpdesk queue
  • Overflow & Internal Queue monitoring
  • Helpdesk tickets can be assigned back and forth between Connexion and your internal IT team.
  • Integrated Helpdesk Reporting
  • Helpdesk ‘Out of office’ functionality whereby Connexion assumes immediate responsibility for your internal helpdesk ‘on-demand’ be it due to Internal resources being unavailable or busy and requiring additional resources.

Please contact us on 0118 9209600 for a quote or for further information


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