IT Helpdesk

For most business owners and managers, work isn't a 9 to 5:30 affair, which is why our helpdesk is manned 24 hours a day, 7 days a week.

Our Helpdesk forms the hub of our support operation. Every single problem is logged here, enabling us to track and prioritise our workload and provide you with detailed reporting.

Calls are logged by telephone, by email or using our web based helpdesk system - Revelation.

Our technicians resolve your problems as efficiently as they possibly can, escalating issues from telephone support, through to remote support and finally to a site visit, reducing billed time and improving the response time.