The connexion helpdesk enables our clients to benefit from a rapid response service that ensures that unexpected IT issues can be resolved quickly. Connexion has invested in developing specific tools and processes to enable to efficient resolution of reported issues.
Connexion’s ability to resolve issues within an agreed SLA is built on a team of experienced and highly qualified engineers with
Keeping you up to date
Our helpdesk dispatchers and our service management process ensure that clients are kept fully up to date on the status of their issue from start to finish.
The best tools
We have invested in the best technology to ensure that we are delivering industry leading levels of service. Our technology enables us to ensure that our team have the technical information needed at their fingertips and the most powerful troubleshooting tools.
Rapid response and resolution guaranteed
We make sure we are maintaining the highest industry standards by measuring helpdesk performance. Our average response time across all incidents is under 1 hour and we close on average 70% of our service tickets on the same day they are logged.