Get Back to What Really Matters with Expert IT Support

At Connexion, we do things differently. Sure, you've heard about "proactive monitoring" before-but let's be honest, every IT provider says that. What really sets us apart is who you're working with.

Our clients don't get bounced around between junior techs or generic account managers. Instead, you get a dedicated, highly experienced consultant as your main point of contact contact who truly manages your IT behind the scenes.

We have a proven and tested process for making IT simple, reliable, and stress-free. No more firefighting, no more guesswork; streamlined systems managed and supported by a highly experienced and organised team of experts who how to keep your IT humming.

We know that giving our clients an experienced Virtual IT manager is key to achieving the best results for everyone involved. Their expertise ensures IT systems are managed more effectively, leading to smoother operations for our clients and improved efficiency for our team. This proactive approach helps prevent issues before they arise, streamlines communication, and ensures that your business goals are consistently met. Its a win-win.

Fast. Once we get the green light, our team jumps right in. We’ll start with a full assessment of your current setup, then put together a custom plan to get you on track. Typically, we’re up and running within 30 days – sometimes even faster. And we make the transition seamless, so you’ll hardly notice a thing… except for fewer headaches and smoother operations.

With Connexion, you’re never on your own. We’re here 24/7, just a quick call away, and we guarantee to respond within 30 minutes. We also monitor your whole environment from computers to network infrastructure 24/7 and have a dedicated team working proactively on preventative maintenance. You’ll have scheduled IT reviews with your Virtual IT Manager and access to our emergency IT support helpdesk service 24/7.

At Connexion, data security and compliance are at the core of our services. We align all our customers with the Government-backed Cyber Essentials standard, which provides a robust baseline for protecting against common cyber threats. To make this process effortless, we include the necessary services to achieve this certification as part of our managed service offering.

For industries with specific regulatory requirements, such as Pharma, Law, CQC, and FCA, we bring expert knowledge of their compliance frameworks. We ensure that your technology is aligned to meet these standards, providing you with the confidence that your operations are both secure and compliant. Our proactive approach helps safeguard your business and maintain trust in highly regulated environments

We offer you a service level agreement with a guarantee a 30 minute response on every single incident or request that you log. We also provide you with monthly Service Report so you can see our response times and evaluate our performance for yourself.

Absolutely! We’ve got lots of happy clients who’ve seen real results with Connexion. From improved productivity to more stable and secure systems, our clients experience measurable benefits. We’re happy to share case studies and testimonials so you can see exactly how we’ve helped businesses just like yours simplify their IT and take control. Check out our Case Studies here.

We keep it flexible. Whether you’re looking for a short-term project or a long-term partnership, we’ve got options that fit your needs. And as you grow, our services grow with you. We make it easy to scale up or down, adjust your plan, or add new services, so you always have exactly what you need to keep things running smoothly.

We’re here to make sure you’re thrilled with our service. If something’s not right, you speak to your Virtual IT Manager and they'll work with you to adjust and improve. Our goal is to be your trusted IT support partner, not just a vendor. And with flexible contracts and clear service guarantees, you can feel confident that we’ll do whatever it takes to keep you happy.

At Connexion, transparency is a core part of how we work. Each month, we provide you with a detailed service report that breaks down everything you need to know about your IT service. This report includes metrics such as IT Service activity categorized into Incidents and Requests and further categorised by type, response times, and even insights like your top call loggers.

We also provide you with real-time access to our helpdesk through our portal. This allows you to see exactly what’s happening with your IT service at any moment and interact directly with our team if needed. No noise, just clear, actionable insights that show you how we’re supporting your business.

It’s easy. Just book a free, no-obligation call with one of our IT support experts. We’ll chat about your current setup, what’s working (and what’s not), and how Connexion can help. From there, we’ll put together a customized plan to make your IT work for you – not against you. Once you’re ready to go, we’ll handle the rest. It’s that simple.

At Connexion we provide comprehensive IT support in Reading, Berkshire, and the surrounding areas including the Thames Valley and London.

Key areas include:

• Reading: As a hub of our operations, we provide IT support to many businesses in Reading.
• Berkshire: We provide IT Support and all of our IT services to the whole of Berkshire including, Windsor, Maidenhead, Bracknell, Newbury and Wokingham.
• Oxfordshire: We provide IT Support and all of our IT services to the whole of Oxfordshire including, Henley-On-Thames.
• London: Our reach includes businesses in London, delivering the same high-quality IT support services.
• UK coverage: As well as providing local IT support, we also provide IT services including remote support and proactive IT management to sites across the whole of the UK.

We support over 100 businesses in Reading and Berkshire alone in many different industry sectors. We have a particularly good presence with professional services and businesses with compliance and regulation requirements.