Getting Systems Humming
Keeping Systems Healthy
Making IT Support Hassle Free
Is Your IT Support Letting You Down?
IT support should make your life easier, not harder. But if your service isn’t doing its job, you’re left dealing with:
- Recurring issues that never seem to get fully resolved.
- Slow responses that interrupt your workflow.
- A lack of proactive care, so problems build up until they become emergencies.
- Systems that don’t fully support how your team works.
- A feeling of frustration, as if IT is a problem you have to manage yourself.
IT support shouldn’t feel this complicated. It should work seamlessly, preventing issues before they start and helping your business grow, not holding it back.
What Good IT Support Looks Like
It's not just a Helpdesk
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Optimal Setup
Your IT shouldn’t be complicated. We make sure your systems are set up and configured the right way from the start; optimized to run smoothly, support your team, and lay the foundation for everything else your business relies on.
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Expert Guidance
Your IT should evolve with your business. Our consultants work closely with you to align technology with your goals, helping you make the most of your budget, guiding IT decisions, and ensuring your systems support growth and innovation.
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Service Desk
When issues arise or you need something, you need a fast, and reliable response. Our experienced service desk team resolve problems and requests efficiently, so your business keeps moving.
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Continuous Improvement
Technology and threats are evolving fast and your IT needs to keep up. We continuously secure your systems against new risks and align them with the latest best practice, ensuring they stay safe, efficient, and optimized.
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Proactive Monitoring
Prevention is better than cure. We monitor your systems 24/7 to detect and resolve potential issues, whether it's performance bottlenecks, hardware failures, or suspicious activity - before they impact your team.
What Our Customers Say
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Stuart Woodward
Ortecha
Connexion's IT Support service has been great for our business, the standout thing has been their focus on getting our IT working efficiently and securely. They are also very quick to sort out any issues.
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Max Smith
Security Control Systems
Connexion has completely transformed how we work. I can now securely access everything I need from home, just like I’m in the office, without any hassle or downtime. Their team is proactive, reliable, and quick to resolve any issues before they become problems. I genuinely trust them to keep us running smoothly.
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Rob Starling
Blue Sky
I would certainly recommend Connexion, they are very trustworthy, very friendly, and technically great. With their proactive approach we also feel that they are preventing issues, not just fixing them.
How We Work
With our IT support service, leave your IT to us and get back to what really matters.
Virtual IT Director
A highly experienced Expert to guide your business on everything IT and oversee service delivery - your IT Wingman.
Helpdesk Team
A diverse team of Helpdesk engineers on standby to rapidly resolve any IT issues and Requests to make sure your team stay productive.
Cyber Security
Protecting your business is our priority and we do this with a full suite of security services and Cyber Security Best Practice.
24/7 System Monitoring
We make sure your systems are humming by monitoring and maintaining the health of your entire IT environment, from the network devices to every single computer.
Compliance and Standards
Whether for compliance, Cyber Security, or Service Management, we work to standards
Why Choose Connexion
We offer 3 tiers of IT Support - we can help you decide which one is best for your business
CoreIT Support
For businesses that need reliable, foundational IT support. This tier focuses on keeping systems running smoothly and handling day-to-day issues.
Remote Helpdesk Supportincludes
- 24/7 Infrastructure Monitoring
- Workstation Patching
- Weekly/Monthly Server Patching
- Backup and DR Monitoring
AdvancedIT Support
For businesses that need proactive, strategic IT support. Building on the Core services, this tier adds proactive security measures and strategic IT management.
Everything in Core IT SupportPLUS
- Virtual IT Manager
- IT Roadmap Planning
- Security Monitoring
- Cyber Essentials Compliant Patching
- Onsite Helpdesk Escalation
CompliantIT Support
For businesses that need full compliance management and advanced IT support. This tier includes everything in Advanced IT Support while adding compliance management, training, and advanced testing.
Everything in Advanced IT SupportPLUS
- Compliance Management as a Service
- Security Awareness Training and Phishing Simulation
- Monthly Scheduled Site Visits
- Backup and DR Testing
Agreement comparison Matrix
| Agreement | Core | Advanced | Compliant |
|---|---|---|---|
Helpdesk Support |
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| Remote Helpdesk Support | Yes | Yes | Yes |
| Onsite Helpdesk Escalation | No | Yes | Yes |
| Monthly Scheduled Site Visits | No | No | Yes |
Monitoring and Maintenance |
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| 24/7 Infrastructure Monitoring | Yes | Yes | Yes |
| 24/7 Workstation Patching | Yes | Yes | Yes |
| Weekly/Monthly Server Patching | Yes | Yes | Yes |
| Backup and DR Monitoring | Yes | Yes | Yes |
| Backup and DR Testing | No | No | Yes |
Security and Compliance |
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| Security Monitoring | No | Yes | Yes |
| Cyber Essentials Compliant Patching | No | Yes | Yes |
| Compliance Management | No | No | Yes |
| Security Awareness Training | No | No | Yes |
Strategy and Planning |
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| Virtual IT Manager | No | Yes | Yes |
| IT Roadmap Planning | No | Yes | Yes |
Get Started
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Talk to an IT Expert
Book a 30-minute non-jargon call with a senior consultant to see exactly how we can simplify your IT.
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Get a custom IT solution
Receive a no-obligation assessment that shows exactly how we can streamline your IT. No fluff, just solutions.
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Enjoy 24/7 proactive IT support
Your systems run smoothly, so you can focus on what matters - growing your business.